Friends and Family Test – Our Patient Feedback

We asked patients two questions about their experience of the Surgery.  The first was ‘How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?’  67 patients have completed the Survey to date.  62 said they were extremely likely to recommend the Practice to friends and family, 4 said likely and one patient said neither likely nor unlikely.
Responses to the second question are given below from all patients who consented to have their comments published.
 What was good about your visit today?
·         Accessible and helpful staff.
·         Great help when really need it and also husband and son.
·         Professional, friendly and caring.
·         Instructions clear, on time, made me feel relaxed.
·         Problems are always sorted in a very reasonable amount of time.
·         Always helpful at seeing my child, even at short notice.
·         My appointment was on time and Dr Banerjee was fantastic!
·         Appointment system, works well and runs to time.
·         All the staff are excellent – cannot fault it so far as new to Practice.

·         Kind, helpful, efficient and cheerful.
·         Attended to with skill and great courtesy.
·         Doctor very friendly. Listened to us and explained very well.
·         Everything was good about my visit.
·         Dr very helpful and listened to what I had to say.
·         Doctor was on time and very helpful and pleasant as always (Dr England).
·         The Doctor was very understanding and dealt with my problem efficiently and to my satisfaction.
·         My husband and I have been involved with both Dr England and Dr Jones – both caring and absolutely efficient – excellent practitioners!
·         Fast and friendly doctor who has recently made a great difference to my health!
·         Because there is a family atmosphere, I always feel welcome. The staff are always polite and understanding. The Doctors are helpful and do what they can to help you.
·         Efficient and knowledgeable.
·         Very courteous and friendly but professional at the same time.
·         Friendly.
·         Excellent friendly doctors and reception staff. Brilliant even when under pressure.
·         Outstanding bedside manner – Dr England. Walk in sessions are ideal for children’s illness.
·         Excellent walk in service.
·         Very helpful reception team.
·         Managed to see normal doctor so had the continuity of care believe is important.
·         Very many thanks to Dr Jones for an excellent diagnosis of endocarditis which led to prompt swift treatment at the hospital. Excellent and prompt after care at the surgery after hospital discharge. Sincere Thanks.
·         Exemplary professionals in care and patience. Overwhelmed by the care we receive.
·         Great.
·         So grateful for the help and care from all staff, especially Dr England.
·         Everybody very friendly, you can have a laugh, takes away the fear.
·         Excellent – always able to discuss health needs, and never felt rushed in consultation. I would add that Crowland is expanding and you will eventually need to expand.
·         EVERYTHING.
·         As always we encountered genuine concern and diligent care. How impressive this Practice never fails us. When compared to many of our friends and family’s recounted experiences, this Practice excels – so, so grateful for consistent and reliable care. Thank you.
·         Easy to book appointment. Friendly, efficient staff. Doctor very helpful and knowledgeable.
·         Helpful and efficient staff. Doctor very friendly, approachable and professional.
·         Friendly and professional reception. Doctor listened – gave me confidence in his decisions/diagnosis.
·         Polite, professional at explaining. Very helpful across the board. Very friendly all round service. 10/10.
·         Staff very helpful. Happy with everything.
·         We very much appreciate the care Mother receives at Crowland Health Centre. Today was no exception.
·         Treated as a person and listened to.
·         The very friendly and professional way of the Practice.
·         Outstanding – all doctors, nurses and admin work so hard.
·         Quick and efficient. Excellent service as normal.
·         Everyone is friendly and happy.
·         Excellent – seen as emergency. Prompt and Efficient.
·         Tracy was very caring and extremely nice and helpful.
·         Professional, friendly and efficient care – as always.
·         My visits are always dealt with amazingly, efficiently and always friendly, to put us at ease.
·         Prompt, pleasant, absolutely no complaints.
·         Tracy has always been extremely helpful and without her I would have never stopped smoking. She is friendly and supportive. Thank you Tracy.
·         Absolutely amazing service, got an appointment on same day, great service, including phone in.
·         Medication on time.
·         Staff friendly and helpful.
·         Excellent service.
·         Doctors and staff are always polite, efficient, could ask for no more.
·         I always find everyone extremely friendly and kind, I have always had first class treatment.
·         Very efficient, warm and friendly, nothing too much trouble, even repeating if you do not understand.
·         As always efficient, caring and constant care. Cannot fault our Surgery in every aspect. They never, never vary in compassion with friends and family nation-wide our surgery excels. Thank you.
·         Very prompt, very professional. Made me feel a lot better immediately. Came on a drop-in, out again after 20 mins.