Information

Appointments

Most appointments take only ten minutes but some require 20 or 30 minutes with the Nurse or may require the Doctor to be present. Some of our Nurses have received training in a particular speciality. Due to the variety of appointment requests made for the Practice Nurse, the Reception team may ask the reason why you are requesting an appointment. This is to ensure your appointment is with an appropriate medical professional for the correct amount of time.

Test Results

All results are checked by one of the Doctors. If you have had a test, please telephone the Surgery for results after 2pm, A Receptionist will advise you of the comments made by the GP. If you have any questions following this, you may be requested to speak to a doctor or nurse in the phone in or to see a doctor.

Privacy

Our reception area is adjacent to the waiting area. If you have something you wish to discuss privately with the Receptionist, please ask and we will be pleased to speak to you away from the Reception area.

Telephone Consultations

The Surgery runs a telephone consultation service between 9am and 10am each day. A Practice Nurse or Doctor will be available to answer queries which may not require attendance at the surgery.

Home Visits

Home visits are intended for those who cannot, FOR MEDICAL REASONS, attend the Surgery. If you need a home visit, please contact us before 11am. A doctor may return your call to discuss your request.

The Doctors provide NHS General Practitioner Services. They are part of a team, including Nurses, Midwives and Health Visitors. We aim to deliver comprehensive first class medical care, including maternity, contraception and child care service.

All consultations are by appointment and are usually ten minute intervals. If you feel that you have a particularly complicated problem, please ask for a double appointment.

The Doctors try to run on time so you have a minimum wait. However, the Doctor may be called out on an emergency in which case there may be a delay. Any patients subject to such inconvenience will be kept fully informed.

Repeat Prescriptions

Please help us by ordering your repeat prescription by returning the computerised slip provided, to the Surgery by hand, post or fax.

You can now arrange your Repeat Prescriptions and Appointments online. Please ask at Reception for details of how to register for this service.

Patients who have difficulty using the above methods of ordering may phone the Reception team who will be pleased to help you with your request. Please help us by telephoning after 11am to avoid the period when the phone lines are at their busiest.

PLEASE ALLOW A MINIMUM OF 48 HOURS FOR YOUR REQUEST TO BE PROCESSED BY THE SURGERY.

Prescriptions for non dispensing patients can be collected from the Surgery to take to your Pharmacy of choice or collected from the local chemist. Please make your preference clear when you request your medication.

Wastage – please order only what you need. Any medication returned, even if unopened, must be destroyed.

Private Prescriptions

Some prescriptions are not available on the NHS. If you require a private prescription, as with NHS prescriptions, please allow a minimum of 48 hours for your request to be processed. If you choose to take your prescription elsewhere then an administration charge will apply. A list of our charges is available from the Dispensary where you may also collect your medication.

Non-NHS Work Fees – April 2020

Publication of Earnings

NHS England require that the net earnings of doctors engaged in the practice is publicised, and the required disclosure is shown below. However it should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice, and should not be used to form any judgement about GP earnings, nor to make any comparison with any other practice.

All GP Practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice.

The average pay for GPs working in Abbeyview Surgery during the year ended 31st March 2019 was £89,130 before tax and national insurance. This is for 2 full time GPs, 2 part time GPs and 0 locum GPs who worked in the practice for more than 6 months.